About Us
Home > About
Alicia Powell
Born and raised in Queens, NY, Alicia L. Powell's journey is a testament to resilience and ambition. Raised by a teenage mother, Alicia's drive and determination have propelled her to remarkable heights in both the corporate and entrepreneurial worlds. She holds a Bachelor of Science in Business Management (BSBM) and an MBA with a concentration in International Trade and Business.
At the helm of Freeman Global Inc., Alicia focuses on creating sustainable employment opportunities in Africa, striving to foster economic growth across the continent. Her passion for creating 50,000 BPO jobs in Africa reflects her belief in the continent's potential and her commitment to transforming lives through job creation. Alicia's work with Freeman Global Inc. is dedicated to harnessing Africa's talent and providing high-quality outsourcing solutions to global markets.
Her commitment to social impact is equally impressive. Alicia has worked alongside the Mandela family on initiatives aimed at job creation, underscoring her dedication to empowering communities.
A well-traveled professional, Alicia has conducted business across the USA, China, the Philippines, UAE, LATAM, Europe, and Africa. Her extensive global experience has equipped her with a unique perspective and a deep understanding of international markets.
With over 25 years of global customer experience (CX) executive expertise, Alicia has honed her skills across diverse industries and regions. Her entrepreneurial spirit led her to own multiple successful restaurants and a spa, showcasing her ability to thrive in various business environments. As a real estate investor, Alicia has acquired and managed properties in Atlanta, further diversifying her portfolio.
Alicia's innovative business, Vrooms2GO, gained national recognition when it was featured on the Hulu/A&E series "BIG RV REMIX." Her visionary approach and leadership have been instrumental in driving the success of this venture.
Alicia L. Powell's remarkable achievements and unwavering dedication make her a visionary leader in the business world, committed to making a lasting impact on a global scale.
Sarah Quinn
Sarah has spent her career in the Chicago area working in consultative technology sales in AI/CX/BPO/Database/Information Services areas of business. After spending 17 years with Experian as a Vice President of Sales, Sarah has focused on various private equity turnarounds and business development opportunities that have resulted in high-impact dynamic ROI/increase in bottom line revenue. Since she has always provided highly technical, agnostic, data-driven services, Sarah has worked across 19 industries serving clients anywhere from startups to the Fortune 100 including building the 1st original relational databases for Citigroup, Sears, Office Depot, Anheuser Busch, J. Crew, Playboy, GE Services, and Bank of America. Her deep interest in analytics led to the creation of over 200+ predictive regression models that assisted major organizations with the ability to better predict and analyze consumer behavior while improving their overall customer experience.
Due to social media’s acceleration of reporting real-time consumer experiences, organizations no longer have the luxury of not caring about their customer’s experience. Through the advancement of technology and AI, Sarah shifted gears from the collection/reporting of consumer data to focus on improvement of live consumer journeys through concentrating on BPO best practices in the last decade. Sarah’s goal is to be apart of the fastest growing BPO landscape in the world by pioneering the growing opportunities across Africa.
Sarah's deep passion is in providing Social Impact Sourcing Solutions in Africa through AI/BPO/CX services provided to the Fortune 500 that result in moving talented individuals with the deep desire to learn into thriving CX agents moving them from literal poverty into prosperity as well as providing them with a valid career path for lifelong growth. Her deepest hope is to witness at least 1,000,000+ Africans become gainfully employed across the continent to support transformative and generational sustainable community creation.
Sarah grew up in South Jersey, so her love for cheesesteaks & Bruce Springsteen is unmatched! She received her Bachelor of Science in Business Administration (BSBA) in Marketing from the University of Denver, Daniels College of Business. Her #1 priority in life is spending quality time with her family that she adores, traveling the globe, and cultivating her passion for writing.
At AfricaCX our company philosophy centers on fostering meaningful connections and ethical partnerships to drive global change. We believe in leveraging the exceptional talent and expertise of African professionals to create sustainable solutions and promote economic growth across diverse industries. Our commitment to ethical business practices, collaboration, and innovation guides us as we strive to empower individuals, facilitate impactful relationships, and contribute to positive social and economic transformation on a global scale.
Our Mission
AfricaCX is dedicated to empowering and facilitating global connections by fostering ethical sourcing, sustainable partnerships, and driving growth through impactful collaborations with African talent. Our mission is to bridge the gap between global markets and the exceptional potential of African professionals. Thereby, this will cultivate a mutually beneficial environment that fosters economic development, promotes ethical business practices, and creates opportunities for sustainable growth. Through our committed efforts, AfricaCX's aim is to channel the diverse skills and innovation of African talent into the global landscape creating lasting impacts that drive positive change across industries and communities worldwide.
Why Work With Us?
1. Expertise in Impact Sourcing: AfricaCX specializes in impact sourcing, demonstrating a deep understanding of how to create positive social and economic impacts through business processes. This expertise is invaluable for clients looking to enhance their social responsibility footprint.
2. Strong Local Presence in Africa: With a significant presence and understanding of African markets, AfricaCX is ideally positioned to bridge the gap between local talent and global business needs, offering insights and access that other companies may not have.
3. Commitment to Sustainable Practices: The company's dedication to sustainability ensures that all operations are conducted ethically and responsibly, aligning with global standards and appealing to socially conscious businesses.
4. Customized Solutions: Understanding that each client has unique needs, AfricaCX offers tailored services and solutions, ensuring that clients’ specific objectives are met with precision and expertise.
5. Cost-Effective Services: By leveraging the cost advantages inherent in many African markets, AfricaCX provides competitive pricing for their services, offering clients cost-effective solutions without compromising on quality.
6. Diverse and Skilled Talent Pool: Access to a large, diverse and skilled workforce in Africa allows AfricaCX to offer a wide range of services including traditional BPO, AI, Digital and other specialized high-value functions.
7. Innovative Technology Utilization: The company stays ahead of the curve by employing the latest technologies, enhancing efficiency, and providing advanced solutions to clients.
8. Cultural Competency: AfricaCX's deep understanding of cultural nuances across various African regions ensures smooth communication and effective operations which is crucial for international businesses.
9. Social Impact and Corporate Responsibility: Working with AfricaCX allows clients to directly contribute to social upliftment and economic development in African communities enhancing their overall corporate social responsibility profile.
10. Strong Client Focus: The company prides itself on a client-centric approach ensuring high levels of satisfaction through personalized service, responsiveness, and a commitment to building long-term relationships.
11. Global Standards Compliance: AfricaCX adheres to international standards and best practices in all their operations ensuring quality, reliability, and compliance.
12. Scalability and Flexibility: The ability to scale services up or down as per client requirements, along with the flexibility to adapt to changing market conditions, makes AfricaCX a versatile and reliable partner.